1. Eligibility for Returns or Refunds

Due to the nature of digital services and products, refunds or returns are provided on a case-by-case basis. We aim to ensure customer satisfaction, so if you are not fully satisfied with a service or product, please contact us to discuss your situation.

2. Non-Refundable Services and Products

Certain services and products may not be eligible for a refund, including but not limited to:

•Customized or specially tailored solutions

•Services already rendered or completed

•Digital products that have been downloaded, accessed, or used

If a service or product is non-refundable, we will clearly state this before purchase.

3. Refund Process

If you believe you are eligible for a refund, please contact our support team at [email protected] within 7 days of the purchase date. Include your order details and a description of your issue.

Upon review and approval, we will process the refund within 7–14 business days. Refunds will be credited to the original payment method.

4. Modifications and Adjustments

If you are dissatisfied with a completed service, Velox Labs may offer modifications or adjustments instead of a refund. We aim to work closely with you to make sure the service meets your expectations. Additional charges may apply for significant changes or upgrades.

5. Exceptions and Special Circumstances

Velox Labs reserves the right to review refund requests and determine eligibility on a case-by-case basis. Exceptional circumstances, such as technical issues, billing errors, or unfulfilled promises, may warrant special consideration for a return or refund.

6. Contact Us

If you have any questions about our Return Policy or wish to request a return, please contact us at:

Velox Labs

Email: [email protected]